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Geriatrics and Extended Care

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Bereaved Family Survey Scores for Hospice Care

  • Survey scores may help you or your family when faced with choosing a nursing home setting for hospice care.
  • Care received was rated on a scale of 0 to 10, with 10 being the best care. The scores below show the percentage of those families who rated care a 9 or 10.
  • The scores on the left side of the table are for hospice care in VA Community Living Centers (CLCs).
  • The scores on the right side of the table are Medicare averages for non-VA hospice care in all types of settings, including home.

VA Community Living Centers

 

Non-VA Settings

State

VA Facility

Score

 

State

Score

AZ

Tucson

83%

 

AZ

82%

CA

Loma Linda

87%

 

CA

78%

CA

Long Beach

75%

 

CA

78%

CA

Palo Alto

95%

 

CA

78%

CA

San Diego

85%

 

CA

78%

CA

San Francisco

84%

 

CA

78%

CT

West Haven

85%

 

CT

78%

FL

Bay Pines

89%

 

FL

77%

FL

Lake City

92%

 

FL

77%

FL

Orlando

81%

 

FL

77%

FL

Tampa

85%

 

FL

77%

FL

West Palm Beach

74%

 

FL

77%

IA

Central Iowa

86%

 

IA

83%

IL

Hines

81%

 

IL

80%

IL

Marion

97%

 

IL

80%

KY

Leestown

94%

 

KY

87%

LA

New Orleans

90%

 

LA

83%

MA

Bedford

94%

 

MA

80%

MA

Brockton

90%

 

MA

80%

MD

Baltimore

85%

 

MD

79%

ME

Togus

96%

 

ME

82%

MN

Minneapolis

87%

 

MN

81%

MN

St. Cloud

94%

 

MN

81%

MO

Jefferson Barracks

84%

 

MO

82%

NC

Asheville

96%

 

NC

84%

NC

Durham

77%

 

NC

84%

NC

Salisbury

96%

 

NC

84%

NJ

Lyons

90%

 

NJ

77%

NM

Albuquerque

87%

 

NM

78%

NV

Reno

83%

 

NV

80%

NY

Buffalo

87%

 

NY

83%

OH

Cleveland

91%

 

OH

81%

OH

Dayton

84%

 

OH

81%

OK

Oklahoma City

83%

 

OK

82%

PA

Lebanon

93%

 

PA

82%

PA

Philadelphia

80%

 

PA

82%

PA

Pittsburgh

86%

 

PA

82%

PA

Wilkes Barre

77%

 

PA

82%

SD

Black Hills

88%

 

SD

82%

SD

Sioux Falls

97%

 

SD

82%

TX

Dallas

83%

 

TX

79%

TX

Houston

69%

 

TX

79%

VA

Richmond

94%

 

VA

80%

WI

Madison

85%

 

WI

81%

WI

Milwaukee

93%

 

WI

81%

WI

Tomah

73%

 

WI

81%

WV

Martinsburg

93%

 

WV

83%

USA

 

87%

 

USA

81%


NOTE

Scores are only provided for CLCs that received at least 30 surveys in a 12-month period.